State Farm® Insurance Agent Brian Harris

"I had a great experience discussing auto insurance with Tia! She explained things very clearly and with kindness. Excellent service."

"I worked with Lara. She was very personable and answered all of my questions. The transition from a company that I had been with for 17 years was seamless! Highly recommend Brian and his team."

"I wanted to thank Lara Morganskeep for the excellent service she helped my wife and I with. She sent an email letting us know our rates were going to change and they changed for the better, so awesome. However I want to give her an A+ rating as a customer service rep. She went above and beyond and helped with other services as well and understood our needs while asking if there was anything else she could help with. So thankful we have and work with this particular State Farm."

"Thrilled with his business, home and auto insurance services!! Blown away at the customer service and follow through. Very satisfied."

"Thanks to Nielka for helping us with the changes we needed on our policies. Very helpful and knowledgeable"

"Nielka fue muy amable y servicial, aclaro mis dudas. Muy recomendados 😀"

"Gabby Garcia was so helpful, she explained everything to my parents. Help us get everything set up. Thank you."

"I have had insurance with State Farm for over 20 years--lately I have been working with Stephanie Garrison (on Brian Harris's team) with changing over my renter's insurance, and she has been AMAZING--informative, friendly, helpful, and quick to respond."

"I called in and spoke with Tia about making adjustments to a policy. She made the process effortless and easy. I truly appreciated her help."

"Honestly such a seamless process with Stephanie, provided me a quote and dumbed it down for me so I could really understand what my coverage would look like and was so patient during everything! Honestly all in all a really great place everyone seems really nice and supportive! Any new drivers or drivers that need insurance see Stephanie hands down a really good experience!"

"Stephanie Garrison was phenomenal to work with. She was very responsive and super friendly. Worth a call."

"Stephanie was a great help"

"Stephanie and the team at State Farm were able to get me much better coverage for less money."

"Gabby fue muy amable conmigo, full recomendados. Especialmente el lenguaje."

"Nielka helped me switching my insurance, very knowledgeable and helpful. Saving me a lot of money 🤩"

"Recently, I met with Stephanie Garrison for my house, car and as well umbrella insurance (Brian Harris - State Farm Insurance). Stephanie patiently explain my options and ensure I fully understand the coverage and determined to switch my insurance to State Farm."

"Extremely disappointed with the front desk customer service at this specific office.

5 months ago, I set up my auto-insurance with an incredibly helpful State Farm representative (from a different office). Since then, my experience with this Federal Way branch has been an absolute nightmare due to their front desk staff. For months, I was hit with surprise $20 bills outside of my regular auto-pay, yet I never received my physical insurance cards. 3 months ago, I called this office for clarification. The woman who answered was incredibly arrogant, constantly cutting me off mid-sentence, and giving vague answers. She finally confirmed the payment went through and promised my cards would be mailed. They never arrived. Instead, I kept getting threatened with cancellation letters for the mystery $20 fee, all while my bank account was still being successfully charged every month for premium.

Today, I called again to resolve this and spoke to a woman who was just as rude (if not the same person). She continuously talked over me. When I asked why she kept interrupting, she condescendingly claimed she was just "answering my question." She blamed me for choosing paperless billing, snapping that paperless means no physical cards—even though I only opted out of paper billing, not my legal insurance cards. Her attitude was completely dismissive, impatient, and treated me like I was stupid. Due to the sheer hostility and lack of basic professionalism from this office's staff, I demanded to cancel my policy.

She unhelpfully snapped that there would be "no refund" with zero further explanation. When I naturally got frustrated by her terrible attitude, she had the nerve to ask why I was mad at her. The severe gap in service quality between the initial agent who signed me up and the toxic front desk staff at Brian Harris's office is shocking. I am taking my business elsewhere. Avoid this office if you expect to be treated with basic human respect."

"Tia was incredibly helpful, knowledgeable and personable! She answered all my questions with ease and was very patient with all my inquiries about our policy. I felt valued and heard as a customer and not "just another number". Thank you, Tia!"

"I had the pleasure of working with Tia while I was looking for another car insurance policy. I just bought a car and quickly got with Progressive at a very high cost with the most bare minimum coverage policy. It was ridiculous that for as much as I was paying I didn't even have uninsured motorist coverage. Thankfully my partner quickly talked to his friend and we got hooked with the highest coverage possible for an awesome price. Tia was very helpful the whole time, calling me and going through every detail of the policy. She has been very patient with all my questions and simply a joy to work with. If you want peace of mind, definitely talk to Tia and her team!"

"Nielka was very helpful and knowledgeable. Highly recommended"

"Need another 5 stars , cant say enough about Stephanie made sure my policy work for meand the feeling of security is a complete wholesome peace of mind.
Thank you Stephanie"

"Stephanie is very helpful and be patient for me everything I need insurance from her company at State Farm. Thanks you for your help!"

"Nielka helped me save money by bundling my home and autos, as well as protection for my family. highly recommended"

"Nielka was very helpful. Highly reccomended"

"Nielka fue muy amable y respondio todas mis preguntas, super recomendados"